Complaints / Grievances - Redressal Department

Customers are requested to bring to the notice of concerned Branch Managers about their complaint at the first instance or drop written complaint in complaint box.
If the complaint is not redressed to the satisfaction of the customer, the same may be taken up with the Bank’s Head office with the following persons designated to deal with Customer’s complaints/grievance.

Details of Nodal Officer:

Name : Mr. Vipul Jaywant Mhatre
Address :
Vasai Vikas Sahakari Bank Ltd
Vasai Vikas Bank Bldg., Opp. G. G. College,
Near Vasai Bus Depot, Vasai,
Dist. Palghar – 401201
Contact Number : 0250-2326984
E-mail ID :
Working Hours :
Monday - Friday (10 am - 6 pm)
Saturday (9 am - 12 pm)
Weekly off : Sunday

As per the Banking Integrated Ombudsman Scheme 2021, Customer can contact the Branch Manager if he/she has any complain regarding our banking services. Customers can also give complain in writing to the Branch Manager or Head Office.
If customer will not receive any revert of his/her complain within 30 days then the customer can contact to Banking Ombudsman on below mention address:

Details of Banking Ombudsman:

Reserve Bank of India
4 th floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station, Byculla,
Mumbai – 400 008.

Phone No. : 022 23022028
Fax: 022 23022024

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